Refund policy

Luretrophy — Refund & Return Policy

This store operates on a B2B wholesale and OEM basis. All orders are placed by inquiry; this website has no online checkout and does not process online payments. Sales terms — including deposit, balance payment, lead time, inspection and returns — are agreed in writing with our sales team before production begins.

Returns & claims
- Please inspect the goods on receipt and report any shortage, damage or quality issue within 7 days, together with photos and your order/inquiry reference.
- Confirmed quality issues are resolved by replacement, repair or credit, at our reasonable discretion.
- Custom OEM items (custom colours, logos or packaging) are produced to order and are non-returnable unless defective.
- Returns must be authorised in advance; goods should be shipped freight prepaid unless otherwise agreed.

Refunds & credit
- Because payment is handled offline (bank transfer T/T or other mutually agreed terms), any approved refund or credit is issued via the same offline channel within an agreed timeframe.
- Nothing in this policy limits any rights you may have under applicable law.

Contact: sales@luretrophy.com · WhatsApp / WeChat +86 177 8870 8630